I designed an all-in-one SaaS platform for home health agencies, from the ground up for Sandata, that cut patient intake from 10–15 minutes to 2–3 and scheduling from 6–8 minutes to 1–2.
I designed an integrated application from the ground up for Sandata Technologies, a leading U.S. provider of home care software for payers, providers and participants, delivered as SaaS. It's secure, accessible and fast, making it easier for agencies to manage staff, field nurses, patients and insurance providers. As lead UX/UI designer, I also took on part of the business analyst role and architected a custom Bootstrap framework for the front-end team.
With a tight timeline, I focused testing on ease of use and speed. The results:
Average patient intake, down from 10–15 minutes (live observations)
Placing 10 random fields in the right tab. Users called it “highly improved” and “clean” (survey)
Average time to schedule a patient with staff, down from 6–8 minutes (live observations)
Users weren't sure where to look for the information they needed.
The system was too slow, holding up everyday work.
Patient intake took 10–15 minutes per patient.
Users said the management screen should show as much as possible. Screen size and attention say otherwise, so I asked for their top 10 fields, betting that focus would make them faster
Users expected separate pages to slow them down. I bet that seeing a few fields at a time would speed them up, with full keyboard support from AA compliance
The client first asked to show every medication, referral and payer. These lists are dynamic and space was tight, so I proposed counts, a quick read that shows which patient records need attention
One flexible filter instead of separate fields.
Jumps straight to records still waiting for intake, with a count that previews the workload.
Suggestions on key fields that learn from everyone's input across the agency.
A matching algorithm that pairs patients only with qualified staff.
Data-heavy, so a minimal two-color theme
Dark gray text with a lighter secondary gray: softer than black, easier on the eyes in an information-heavy app
A warm blue accent for calm, because users spend long stretches on repetitive tasks and I wanted to ease that frustration
Open Sans by Google
Readable and modern, handles numbers and text equally well
Strong contrast between bold and regular weights, so read-only values stand apart from their labels
A business look and feel with a small corner radius
At least twice the usual vertical padding, so buttons stand out
More work
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